FAQ

Can’t find what you’re looking for? Feel free to email us at support@lavencor.co.

Order Status and Shipping

Where is my order?

Once your order ships, you’ll receive an email with tracking details. If you haven’t received it yet, your item may still be in production or on pre-order.

Is my order shipped? Tracking says "Shipping Label Created"

This means your order is ready for pickup by the carrier. Once scanned, tracking will update within 24–48 hours.

Do you ship internationally?

Yes, we ship worldwide. Rates and delivery times vary by country. All customs duties and import taxes are automatically calculated at checkout based on your country’s specific regulations. These charges are determined by local customs authorities and are not set, controlled, or collected by us. We do not receive any portion of these funds.

Returns & Refunds

What is your return policy?

Returns and exchanges are accepted for store credit only. You have 14 days from the date of purchase to request an exchange. To qualify, items must be in their original condition: unworn, unwashed, and with all tags attached. We can not accept returns or exchanges for items bought at other retailers.

My order says delivered, but the package never arrived

We are not responsible for packages that are lost or damaged during transit. If your package says delivered but has not arrived, please email us at support@lavencor.co so we can assist with filing a claim with the shipping carrier.

We do not offer refunds or credits for packages marked as delivered.

Do you accept exchanges after 14 days?

Unfortunately, we are unable to accommodate exchanges after the 14-day mark. All exchanges must be sent back within 14 days of receiving your order. Returns are only accepted due to manufacturing issues or product damages.

My item arrived damaged. What should I do?

Email us photos of the item and packaging within 48 hours. We’ll replace the piece or issue store credit as quickly as possible. For assistance please email support@lavencor.co.