Returns & Refunds
What is your return policy?
Returns and exchanges are accepted for store credit only. You have 14 days from the date of purchase to request an exchange. To qualify, items must be in their original condition: unworn, unwashed, and with all tags attached. We can not accept returns or exchanges for items bought at other retailers.
My order says delivered, but the package never arrived
We are not responsible for packages that are lost or damaged during transit. If your package says delivered but has not arrived, please email us at support@lavencor.co so we can assist with filing a claim with the shipping carrier.
We do not offer refunds or credits for packages marked as delivered.
Do you accept exchanges after 14 days?
Unfortunately, we are unable to accommodate exchanges after the 14-day mark. All exchanges must be sent back within 14 days of receiving your order. Returns are only accepted due to manufacturing issues or product damages.
My item arrived damaged. What should I do?
Email us photos of the item and packaging within 48 hours. We’ll replace the piece or issue store credit as quickly as possible. For assistance please email support@lavencor.co.